The Dress Outlet Reviews

I ordered several dresses from here. Arrived quickly. I knew there was a 20% restocking fee. It is very clearly stated. I returned my dresses that didn’t work and the refund was prompt. I found my MOB dress. I would shop here again.

Do not order from here - their return policy is ridiculous. They give you a mere 5 day window from the time of delivery to request a return, AND you will incur a 20% restocking fee. NO ONE operates this way. There are plenty of other sites to shop that have reasonable return policies for unworn dresses.

NOT EASY RETURNS - In addition to the 20% restocking fee (which is clearly stated and I saw that from the beginning) they make you pay your own return shipping AND return shipping for any exchanges which supposedly are "free." Completely misleading.

They got the dress to me right away came within 5 days, however they are VERY unclear about their return policy, which I feel makes for dishonesty and overall didn't have a good experience with them. They would not let me return the dresses that I got from them, after less than 30 days which is standard on all shopping sites. Their return policy is that you need to return your item in 5 days of receiving the order, and they charge a 20% restocking fee (or full refund for store credit only) Would recommend going somewhere else, not worth the trouble if something doesn't fit right or just doesn't fit with what is needed don't expect to get your money back.

I agree with other reviews. DON'T BUY FROM THIS COMPANY! They do not take returns and claim that it is clearly stated on their website. It does say no returns but at the very bottom and in small print. It is to risky to buy formal dresses with no returns

DON'T ORDER FROM THIS COMPANY!!!!
I bought 3 dresses for my daughter's wedding, thinking I would like at least one of them but they did not arrive in time for the wedding! I had to find a different dress to wear.
When I contacted customer service, they blamed the delay on UPS and said I only had 5 days to return. 5 DAYS!!!! I was even willing to pay the 20% restocking fee but they would not do a return at all. In all my emails back and forth, they did not mention the return policy.
Very disappointed in this company. I will never buy from them again! I just wish I would have read the reviews before I placed my order.

Quite impressed with the customer service. I ordered a dress for so a wedding and received a different one. Reached out by email of course a little skeptical but was contacted immediately by Tricia. She immediately sent me a return label, confirmed the actual dress I ordered was in stock and upon my return of then incorrect item, had received my dress in couple of days!!! She stayed in touch a lot and offered great help all the way through the process to make sure my order was complete. Thumbs up to her and the Dress Outlet !!! Definitely will order again when needed

Trying to return a Suit, emailed a requested for a return with order number, they respond to me several times with a different order number, so this went back und forward for several Days, I think they don’t want you’re Return, I am so frosted tried calling them no result, will never buy from them again ????????????????????

I needed a dress, so I start looking on the internet and I find one on their website. I really liked it, it was the last one, a great deal. I buy it and I start waiting, dreaming about my wedding dress. It took me months to find one that I really liked. The day finally comes. I open the box and... It's the wrong dress! Turns out, they got messed up and the one listed doesn't actually exist. The customer service first lied to cover it up, then admitted it and said "Unfortunately, this style is no longer available. Please let us know how we can help." Mistakes happen, but I consider this a bad experience. I won't use this website ever again.

DO NOT BUY HERE!!!!!!! They have horrible customer service . I bought a dress and found out there is a 20 percent restocking fee and a 10 percent cancellation fee. They wont even work with u . Worst company and website ive seen and ever delt with . Very rude !!!!!!! I dont even want to give them a1 star

Make sure you read the "easy returns" not so easy. They charge 20% restocking fee and you have to pay shipping for returns. My daughter's prom was cancelled so i needed to send the dress back. Even during these covid19 times they wouldn't even work with me on 10% nothing! I will never shop there again and will tell all my friends not to shop there. Bad customer service!